Glazing and Firing Process:

The final step of glazing and firing transforms your pottery into a finished ceramic. Each item undergoes a precise process within the studio, where I carefully work toward achieving the best possible result. However, despite my meticulous approach, the kiln can sometimes yield unexpected outcomes. Given the handmade nature of each piece, occasional cracks or even breakages are a natural risk of the firing process. If your piece is lost in the kiln, I’ll gladly provide a replacement to ensure you’re satisfied with the final result.

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Payments + Refunds

Payment is required in full when booking through our website. To cancel or reschedule, please contact us at least 48 hours before your scheduled session. Refunds are not available for cancellations; however, you may reschedule your booking within this timeframe. We kindly ask all guests to arrive at least 10 minutes prior, as workshops will begin on time, and we won’t be able to delay for late arrivals. In the unlikely event of low uptake on booked slots, workshops may be rescheduled or, in rare cases, cancelled. If cancelled, you will receive a full refund.

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Accessibility:

Please note that the studio is located on the first floor of the building, and unfortunately, there is no elevator access. Guests should be aware that reaching the studio requires navigating a flight of stairs, which may limit accessibility for those with mobility challenges. Once on the studio floor, facilities are available for all guests, including two toilets and a small kitchen, making it convenient for refreshments and breaks during workshops. We apologise for any inconvenience and are happy to assist with any further accessibility-related questions. 

 

Safety Guidelines:

For your safety, please follow all instructions provided during the workshop and be mindful of your surroundings while using equipment and tools.

 

Personal Items:

Please insure that you wear comfortable clothes (not your favourite outfit!) so you can have fun getting messy and creative. If you you would like to look the part and you have an apron feel free to bring that along too. 

 

Photography:

We may take photos during workshops for promotional purposes. If you prefer not to be photographed, please let us know in advance. 

 

Privacy Policy:

Any personal information collected during the booking process will be used solely for managing your reservation and will be protected in accordance with our privacy policy.

 

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